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Suggestions Form

Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
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Complaints Information

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. 

Please see our complaints leaflet that will explain you the complaints process and what to do if you are not happy with our response.

 

However, if you feel you cannot raise your complaint with us, you can contact any of the following bodies:

Information Service at Healthwatch Essex – this service can help your find many local services. 0300 500 1895

Complaints Department,

NHS North East London ICB,

4th Floor- Unex Tower,

5 Station Street, London E15 1DA

nelondonicb.complaints@nhs.net 

NHS England, PO Box 16738, Redditch, B97 9PT Telephone: 0300 311 22 33 england.contactus@nhs.net

CONTACTING THE CARE QUALITY COMMISSION

 

If you have a genuine concern about a staff member or regulated activity carried on by this Practice then you can contact the Care Quality Commission on 03000 616161, or alternatively visit the following website: http://www.cqc.org.uk

NHS COMPLAINTS ADVOCACY SERVICE

This is a national service that supports people who want to make a complaint about their NHS Care or treatment. Telephone: 0300 456 2370 (charged at local rate) or

www.pohwer.net/our-services/nhs-complaints-advocacy

OMBUDSMAN

If you are not happy with the response from this practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England.

You can call the Ombudsman’s Complaints Helpline on 0345 015 4033 or http://www.ombudsman.org.uk or Textphone (Minicom): 0300 061 4298